Your Questions, Answered

No question is too small

Planning a trip raises lots of questions. Rest assured that we are here to answer all of your inquiries. We have compiled a list of frequently asked questions that we think will be of use to you. Read below, and if you have any doubts, please reach out.

Are there any cleaning fees or additional charges?

What is your cancellation policy?

Here at PORDOVA, we believe in transparency and simplicity when it comes to pricing. Our commitment is to provide our guests with a straightforward and honest experience, free from hidden fees or unexpected charges. When you book with us, what you see is what you get. Our advertised rates include all essential fees, ensuring that you can confidently plan your stay without the worry of unforeseen costs. We value the trust you place in us, and our goal is to make your short-term rental experience with us as seamless and enjoyable as possible.

At PORDOVA, we understand that plans can change, and flexibility is essential. That's why we offer a fair and accommodating cancellation policy designed to provide peace of mind for our valued guests.

Our cancellation policy is structured to balance the needs of our guests with the operational considerations of managing short-term rentals. We strive to be understanding and empathetic to unforeseen circumstances that may necessitate a change in your travel plans.

Typically, our policy allows for a full refund if cancellation occurs within a specified timeframe before your scheduled arrival. Additionally, we offer flexibility with rescheduling options, ensuring that you can adjust your stay to better suit your revised plans whenever possible.

We encourage you to review the specific details of our cancellation policy at the time of booking to ensure a clear understanding of the terms. If you have any questions or require further clarification, our customer support team is available around the clock to assist you.